How We Protect Your Privacy
Every security measure at fbaze is built with you in mind
Maximum encryption
All your data on fbaze is protected with 256-bit SSL encryption — the same technology used in the banking sector — keeping your information completely secure.
No Sale of Data to Third Parties
Fbaze never sells your personal information. Your name, phone number, or email is never shared with any third party — that's our promise.
Transparent Data Use
We are transparent about what data we collect and why. There is no hidden data collection at fbaze — you will always know what's being gathered.
Secure Data Storage
Fbaze servers operate under internationally recognized security protocols. All data is stored in encrypted form — unauthorized access is not possible.
Your Control
You are in full control of your data. You can request to view, correct, or delete your information at any time.
Legal compliance
Fbaze's Privacy Policy is built in compliance with international data protection laws. Upholding each of your rights is our legal responsibility.
1 Introduction
Fbaze.bet (referred to as "fbaze" or "we") is a trusted online betting and gaming platform serving users in Bangladesh. We understand how valuable your personal information is, which is why fbaze's Privacy Policy has been built on full transparency — so you always know where your data goes and why.
This Privacy Policy covers in detail: what types of data fbaze collects, how that data is used, who it may be shared with, and the measures we take to protect it. It also clearly sets out your legal rights and how to exercise them.
Fbaze believes that protecting your privacy is not just a legal obligation — it is an ethical responsibility to our users. That is why we consistently follow international data protection standards and keep our Privacy Policy regularly updated.
This policy has been written in plain English for your convenience. If you have any questions, feel free to reach us anytime at support@fbaze.bet.
2 What data we collect
Fbaze only collects the data it needs. Requesting unnecessary or excessive information goes against our policy. We primarily collect two types of data:
| Data type | Example | Collection point |
|---|---|---|
| Identity information | Name, date of birth, national ID number | At registration |
| Contact Information | Mobile number, email address | At registration |
| Financial Information | Mobile banking number, transaction history | During deposit/withdrawal |
| Technical information | IP address, device type, browser | While using the site |
| Gaming data | Betting history, preferred games | During gameplay |
| Contact information | Messages sent to support | Support Team Contact Hours |
3 How we use your data
Fbaze uses your data solely for specific, legitimate purposes. Every piece of data has a clear reason behind it and is never used beyond that purpose.
- Account Management: Your data is used to create, verify, and secure your account.
- Service delivery: For betting, gaming, and transaction processing.
- Identity verification (KYC): To meet legal obligations and prevent fraud.
- Customer Support: To resolve your questions or complaints.
- Promotional communications: To send you bonus and offer updates, with your consent.
- Security: To detect fraud and suspicious activity.
- Legal Compliance: To fulfill requests from government and regulatory authorities.
- Service Improvement: To improve your overall experience on the platform.
Fbaze never sells your data to advertisers or uses it for profiling. If you no longer wish to receive promotional emails, you can unsubscribe at any time.
4 Data Sharing Policy
Fbaze shares your data only in strictly limited circumstances and only with trusted parties. Your data is never sold or transferred to third parties for commercial purposes.
- Payment providers: Only the information necessary for processing payments via Mobile Pay, Nagad, Rocket, and similar services is shared.
- Identity Verification Service: With approved verification agencies for the KYC process.
- Legal obligations: When required by a court order or government directive.
- Anti-Fraud System: With approved fraud prevention systems.
- IT service provider: For server hosting and technical support — they are bound by strict confidentiality agreements.
5 Cookie Policy
Fbaze uses cookies on its website. Cookies are small text files stored in your browser that help improve the functionality of the site.
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential cookies | Login sessions, security, and core site functionality | Until end of session |
| Performance Cookies | Page load speed analysis and error detection | 1 year |
| Functionality cookies | Remembering language preferences and theme settings | 1 year |
| Analytics Cookies | Understanding and improving how the site is used | 2 years |
You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause some site features to not work properly.
6 Data retention period
Fbaze does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
- Active account data: Retained for as long as your account remains active.
- Closed account data: Even after account closure, data may be retained for up to 5 years due to legal obligations.
- Transaction data: Up to 7 years, as required by financial regulatory law.
- KYC documents: Up to 5 years after verification.
- Support contact: Up to 3 years after last contact.
- Cookie Data: As per the individual cookie's expiry period.
Once the retention period expires, data is securely deleted or anonymized.
7 Your Legal Rights
As a fbaze user, you have important legal rights over your personal data. To exercise any of these rights, contact us at support@fbaze.bet — we'll respond within 72 hours.
Right to Access Your Data
Request a copy of the personal data we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
Under certain conditions, you may request the deletion of your personal data.
Right to Data Portability
You have the right to receive your data in a portable format.
Right to Object to Processing
You can object to the use of your data for specific purposes.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
8 Security measures
Fbaze uses the latest technology and processes to keep your data safe. Our security measures meet the highest industry standards.
- SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall Protection: Advanced firewall to block unauthorized access.
- 24/7 Monitoring: Servers and networks are monitored around the clock.
- Penetration Testing: Regular security audits are conducted.
- Staff Training: All fbaze staff are trained in data protection practices.
- Restricted access: Only authorized personnel have access to data on a need-to-know basis.
9 Minor's Privacy
Fbaze is an 18+ platform. We do not knowingly collect any information from individuals under the age of 18. Age verification is mandatory at the time of registration.
If a minor has registered an account on fbaze, the account will be immediately closed and all associated data deleted upon notification by a parent, guardian, or third party.
If you suspect an account belongs to a minor, contact us at support@fbaze.bet. We will take action within 24 hours.
10 Privacy Policy Updates
Fbaze may update this Privacy Policy from time to time. The way we notify you will vary depending on the nature of the changes:
- Minor Changes: The update date on this page will be revised accordingly.
- Moderate changes: A notice will be posted on the site and displayed at login.
- Major changes: You will be notified by email or SMS at least 30 days in advance.
Continued use of fbaze after any changes constitutes your acceptance of the updated policy. If you do not agree with the new policy, please withdraw your balance and close your account, then contact us at support@fbaze.bet.
11 Contact & Complaints
For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact the fbaze Data Protection Team:
- Email: support@fbaze.bet
- Subject: Write "Privacy Policy Request" in the subject
- Response Time: Within 72 hours
- Help Center: fbaze Help Center View page
Once a complaint is submitted, we will investigate and provide a written response within 30 days. If you are not satisfied with our decision, you have the right to escalate the matter to the relevant regulatory authority.
Enjoy fbaze safely
Your privacy is fully protected. Join fbaze with complete peace of mind and enjoy the best betting experience.